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The CRM handbook : = a business guid...

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Dyche, Jill.

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The CRM handbook : = a business guide to customer relationship management /

Record Type:	Language materials, printed : Monograph/item
Title/Author:	The CRM handbook :/ Jill Dyche.
Reminder of title:	a business guide to customer relationship management /
Author:	Dyche, Jill.
Published:	Boston :Addison Wesley, : c2002.,
Description:	xxiv, 307 p. :ill. ;24 cm.
Series:	Addison-Wesley information technology series
Subject:	Customer relations - Management. -
ISBN:	0201730626 (pbk.) :

The CRM handbook : = a business guide to customer relationship management /
Dyche, Jill.

The CRM handbook :a business guide to customer relationship management /Jill Dyche. - Boston :Addison Wesley,c2002. - xxiv, 307 p. :ill. ;24 cm. - Addison-Wesley information technology series.

Includes bibliographical references (p. 281-286) and index.

ISBN: 0201730626 (pbk.) :US27.99

LCCN: 2001034337Subjects--Topical Terms:

582814
Customer relations
--Management.

LC Class. No.: HF5415.5 / .D93 2002

Dewey Class. No.: 658.8/12

The CRM handbook : = a business guide to customer relationship management /
LDR:00670pam a2200193 a 45 001 683896
005 20080130
008 020301s2002 maua bf 00110 eng
010 $a 2001034337
020 $a 0201730626 (pbk.) : $c US27.99
035 $a imw91000002 /BM-BW-91-N-1 BM-BW-97-N-01
040 $a DLC $c DLC $d DLC
042 $a pcc
050 0 0 $a HF5415.5 $b .D93 2002
082 0 0 $a 658.8/12 $2 21
100 $a Dyche, Jill. $3 727096
245 1 4 $a The CRM handbook : $b a business guide to customer relationship management / $c Jill Dyche.
260 $a Boston : $c c2002. $b Addison Wesley,
300 $a xxiv, 307 p. : $b ill. ; $c 24 cm.
440 0 $a Addison-Wesley information technology series
504 $a Includes bibliographical references (p. 281-286) and index.
650 $a Customer relations $x Management. $3 582814

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HF5415.5 D93 2002

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