服務行銷 /
by:
蔡特哈姆爾 ((Zeithaml, Valarie A.)); 比特納 ((Bitner, Mary Jo)); 黃鵬飛; Zeithaml, Valarie A; Bitner, Mary Jo
(Language materials, printed)
服務行銷 /
by:
蔡特哈姆爾 ((Zeithaml, Valarie A.)); 比特納 ((Bitner, Mary Jo)); 葛雷勒 ((Gremler, Dwayne D.)); 黃鵬飛; Zeithaml, Valarie A.; Bitner, Mary Jo; Gremler, Dwayne D.
(Language materials, printed)
