Berry, Leonard L., (1942-)
Overview
| Works: | 2 works in 0 publications in 0 languages | |
|---|---|---|
Titles
Delivering quality service : = balancing customer perceptions and expectations /
by:
Berry, Leonard L., (1942-); Parasuraman, A.; Zeithaml, Valarie A.
(Language materials, printed)
Marketing services : = competing through quality /
by:
Parasuraman, A.; Berry, Leonard L., (1942-)
(Language materials, printed)
On great service : = a framework for action /
by:
Berry, Leonard L., (1942-)
(Language materials, printed)