Languages
Keiningham, Timothy L.
Overview
| Works: | 1 works in 1 publications in 1 languages | |
|---|---|---|
Titles
Return on quality : = measuring the financial impact of your company's quest for quality /
by:
Keiningham, Timothy L.; Zahorik, Anthony J.; Rust, Roland T.
(Language materials, printed)
The wallet allocation rule : = winning the battle for share /
by:
Keiningham, Timothy L.
(Electronic resources)
Service marketing /
by:
Keiningham, Timothy L.; Zahorik, Anthony J.; Rust, Roland T.
(Language materials, printed)
Loyalty myths : = hyped strategies that will put you out of business-- and proven tactics that really work /
by:
Keiningham, Timothy L.
(Language materials, printed)