Jaworski, Bernard J.

Best face forward : = why companies must improve their service interfaces with customers / by: Jaworski, Bernard J.; Rayport, Jeffrey F. (Language materials, printed)

超完美服務員 : = 人與機器共創下一波競爭優勢 / by: 雷波特 ((Rayport, Jeffrey F.)); 亞沃爾斯基 ((Jaworski, Bernard J.)); 李振昌; Rayport, Jeffrey F.; Jaworski, Bernard J. (Language materials, printed)