Martin, William B.
Overview
| Works: | 1 works in 0 publications in 0 languages | |
|---|---|---|
Titles
Managing quality customer service = [a practical guide for establishing a service operation] /
by:
NetLibrary, Inc.; Martin, William B.
(Language materials, printed)
Quality service : = what every hospitality manager needs to know /
by:
Martin, William B.
(Language materials, printed)