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[ subject:"Call centers." ]
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Global call centers = achieving outs...
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Global call centers = achieving outstanding customer service across cultures & time zones /
紀錄類型:
書目-語言資料,印刷品 : Monograph/item
正題名/作者:
Global call centers/ Erik Granered.
其他題名:
achieving outstanding customer service across cultures & time zones /
作者:
Granered, Erik,
出版者:
Boston :Nicholas Brealey International, : 2005.,
面頁冊數:
xiv, 206 p. :ill., 1 map ;24 cm.
標題:
Call centers - Management. -
電子資源:
http://www.netLibrary.com/urlapi.asp?action=summary&v=1&bookid=125418An electronic book accessible through the World Wide Web; click for information
ISBN:
1904838111 (electronic bk.)
Global call centers = achieving outstanding customer service across cultures & time zones /
Granered, Erik,1967-
Global call centers
achieving outstanding customer service across cultures & time zones /[electronic resource] :Erik Granered. - Boston :Nicholas Brealey International,2005. - xiv, 206 p. :ill., 1 map ;24 cm.
Includes bibliographical references (p. [197]-199) and index.
Electronic reproduction.
Boulder, Colo. :
NetLibrary,
2005.
Available via World Wide Web.
ISBN: 1904838111 (electronic bk.)Subjects--Topical Terms:
742921
Call centers
--Management.Index Terms--Genre/Form:
542853
Electronic books.
LC Class. No.: HE8788 / .G73 2005eb
Dewey Class. No.: 658.8/12
Global call centers = achieving outstanding customer service across cultures & time zones /
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