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[ subject:"Call centers." ]
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Developments in the call centre industry : = analysis, changes and challenges /
紀錄類型:
書目-語言資料,印刷品 : Monograph/item
正題名/作者:
Developments in the call centre industry :/ edited by John Burgess and Julia Connell.
其他題名:
analysis, changes and challenges /
其他作者:
Burgess, John
出版者:
London ;Routledge, : 2006.,
面頁冊數:
xv, 205 p. :ill. ;24 cm.
叢書名:
Routledge studies in business organizations and networks ;
標題:
Call centers. -
電子資源:
http://www.loc.gov/catdir/toc/ecip064/2005031243.htmlhttp://www.loc.gov/catdir/toc/ecip064/2005031243.html
電子資源:
http://www.loc.gov/catdir/enhancements/fy0654/2005031243-d.htmlhttp://www.loc.gov/catdir/enhancements/fy0654/2005031243-d.html
ISBN:
0203003004 (ebk.)
Developments in the call centre industry : = analysis, changes and challenges /
Developments in the call centre industry :
analysis, changes and challenges /edited by John Burgess and Julia Connell. - London ;Routledge,2006. - xv, 205 p. :ill. ;24 cm. - Routledge studies in business organizations and networks ;39.
Includes bibliographical references and index.
ISBN: 0203003004 (ebk.)
LCCN: 2005031243Subjects--Topical Terms:
810116
Call centers.
LC Class. No.: HE8788 / .D48 2006
Developments in the call centre industry : = analysis, changes and challenges /
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