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[ author_sort:"reed, david, (1961-)" ]
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Developing and implementing a CRM st...
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Reed, David, (1961-)
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Developing and implementing a CRM strategy : = the integration of people, process and technology /
紀錄類型:
書目-語言資料,印刷品 : Monograph/item
正題名/作者:
Developing and implementing a CRM strategy :/ David Reed.
其他題名:
the integration of people, process and technology /
作者:
Reed, David,
出版者:
London :Business Intelligence, : 2000.,
面頁冊數:
x, 316 p. :ill. ;30 cm. +1 CD-ROM (4 3/4 in.)
標題:
Customer relations - Management. -
ISBN:
1898085579 (pbk.) :
Developing and implementing a CRM strategy : = the integration of people, process and technology /
Reed, David,1961-
Developing and implementing a CRM strategy :
the integration of people, process and technology /David Reed. - London :Business Intelligence,2000. - x, 316 p. :ill. ;30 cm. +1 CD-ROM (4 3/4 in.)
Includes bibliographical references (p. 235) and index.
ISBN: 1898085579 (pbk.) :UK950.00Subjects--Topical Terms:
582814
Customer relations
--Management.
Developing and implementing a CRM strategy : = the integration of people, process and technology /
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