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Total customer satisfaction : = less...

Jurgens-Panak, Michele.

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Total customer satisfaction : = lessons from 50 companies with top quality customer service /

Record Type:	Language materials, printed : Monograph/item
Title/Author:	Total customer satisfaction :/ Jacques Horovitz, Michele Jurgens-Panak.
Reminder of title:	lessons from 50 companies with top quality customer service /
Author:	Horovitz, Jacques,
other author:	Jurgens-Panak, Michele.
Published:	London :Financial Times, Pitman Pub., : 1992,,
Description:	456 p. :ill. ;24 cm.
Notes:	Includes index.
Subject:	Customer service - Management. -
ISBN:	0273034472

Total customer satisfaction : = lessons from 50 companies with top quality customer service /
Horovitz, Jacques,1947-

Total customer satisfaction :lessons from 50 companies with top quality customer service /Jacques Horovitz, Michele Jurgens-Panak. - London :Financial Times, Pitman Pub.,1992, - 456 p. :ill. ;24 cm.

Includes index.

ISBN: 0273034472Subjects--Topical Terms:

655649
Customer service
--Management.Subjects--Index Terms:

Companies

LC Class. No.: HF5415.5 / .H677 1992

Dewey Class. No.: 658.812 / JAC

Total customer satisfaction : = lessons from 50 companies with top quality customer service /
LDR:00621nam a2200181 a 45 001 646312
003 OCoLC
005 19950626110714.0
008 920706r19941992enka 001 0 eng d
020 $a 0273034472
035 $a dt 00005546
040 $a EAC $c EAC $d NYP $d CUV
050 $a HF5415.5 $b .H677 1992
082 $a 658.812 $b JAC
100 $a Horovitz, Jacques, $d 1947- $3 655648
245 1 0 $a Total customer satisfaction : $b lessons from 50 companies with top quality customer service / $c Jacques Horovitz, Michele Jurgens-Panak.
260 $a London : $c 1992, $g (1994 printing). $b Financial Times, Pitman Pub.,
300 $a 456 p. : $b ill. ; $c 24 cm.
500 $a Includes index.
650 $a Customer service $x Management. $3 655649
653 $a Companies $a Customer services $a Management aspects
700 $a Jurgens-Panak, Michele. $3 655647