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Loyalty rules! = how today's leaders...

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Loyalty rules! = how today's leaders build lasting relationships /

紀錄類型:	書目-語言資料,印刷品 : Monograph/item
正題名/作者:	Loyalty rules!/ Frederick F. Reichheld.
其他題名:	how today's leaders build lasting relationships /
作者:	Reichheld, Frederick F.
出版者:	Boston :Harvard Business School Press, : c2001.,
面頁冊數:	xiii, 213 p. :ill. ;24 cm.
內容註:	Timeless principles -- Loyalty leadership: putting principles into practice -- Play to win/win: profiting at your partners' expense is a shortcut to a dead end -- Be picky: membership is a privilege -- Keep it simple: complexity is the enemy of speed and flexibility -- Reward the right results: worthy partners deserve worthy goals -- Listen hard, talk straight: long-term relationships require honest, two-way communication and learning -- Preach what you practice: actions often speak louder than words, but together they are unbeatable.
標題:	Customer loyalty. -
電子資源:	http://www.netLibrary.com/urlapi.asp?action=summary&v=1&bookid=79285An electronic book accessible through the World Wide Web; click for information
ISBN:	0585440794 (electronic bk.)

Loyalty rules! = how today's leaders build lasting relationships /
Reichheld, Frederick F.

Loyalty rules!how today's leaders build lasting relationships /[electronic resource] :Frederick F. Reichheld. - Boston :Harvard Business School Press,c2001. - xiii, 213 p. :ill. ;24 cm.

Includes bibliographical references and index.

Timeless principles -- Loyalty leadership: putting principles into practice -- Play to win/win: profiting at your partners' expense is a shortcut to a dead end -- Be picky: membership is a privilege -- Keep it simple: complexity is the enemy of speed and flexibility -- Reward the right results: worthy partners deserve worthy goals -- Listen hard, talk straight: long-term relationships require honest, two-way communication and learning -- Preach what you practice: actions often speak louder than words, but together they are unbeatable.

Electronic reproduction.
Boulder, Colo. :
NetLibrary,
2003.

Available via World Wide Web.

ISBN: 0585440794 (electronic bk.)Subjects--Topical Terms:

717777
Customer loyalty.
Index Terms--Genre/Form:

542853
Electronic books.

LC Class. No.: HF5415.525 / .R45 2001eb

Dewey Class. No.: 658.8/12

Loyalty rules! = how today's leaders build lasting relationships /
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100 $a Reichheld, Frederick F. $3 729881
245 1 0 $a Loyalty rules! $h [electronic resource] : $b how today's leaders build lasting relationships / $c Frederick F. Reichheld.
260 $a Boston : $c c2001. $b Harvard Business School Press,
300 $a xiii, 213 p. : $b ill. ; $c 24 cm.
504 $a Includes bibliographical references and index.
505 2 $a Timeless principles -- Loyalty leadership: putting principles into practice -- Play to win/win: profiting at your partners' expense is a shortcut to a dead end -- Be picky: membership is a privilege -- Keep it simple: complexity is the enemy of speed and flexibility -- Reward the right results: worthy partners deserve worthy goals -- Listen hard, talk straight: long-term relationships require honest, two-way communication and learning -- Preach what you practice: actions often speak louder than words, but together they are unbeatable.
533 $a Electronic reproduction. $b Boulder, Colo. : $c NetLibrary, $d 2003. $n Available via World Wide Web. $n Access may be limited to NetLibrary affiliated libraries.
650 $a Customer loyalty. $3 717777
650 $a Customer relations. $3 578582
650 $a Employee loyalty. $3 729883
650 $a Leadership. $3 523710
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