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[ subject:"Multilingualism- Social aspects." ]
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Business and service telephone conve...
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Varcasia, Cecilia.
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Business and service telephone conversations = an investigation of British English, German and Italian encounters /
紀錄類型:
書目-電子資源 : Monograph/item
正題名/作者:
Business and service telephone conversations/ Cecilia Varcasia.
其他題名:
an investigation of British English, German and Italian encounters /
作者:
Varcasia, Cecilia.
出版者:
New York :Palgrave Macmillan, : 2013.,
面頁冊數:
1 online resource (192 p.)
內容註:
Transcription Conventions System -- Introduction -- 1. Theoretical Framework -- 2. Data and Methodology -- 3. Simple Response Format to the Request -- 4. Response Plus Extension -- 5. Insertion Sequence Followed by the Response -- 6. The Caller Leads the Conversation -- 7. The Different Response Formats at One Glance -- 8. Service Encounters and Call Centre Training Implications -- 9. Conclusions and Implications.
標題:
Communication and technology. -
電子資源:
http://link.springer.com/10.1057/9781137286185
ISBN:
1137286180 (electronic bk.)
Business and service telephone conversations = an investigation of British English, German and Italian encounters /
Varcasia, Cecilia.
Business and service telephone conversations
an investigation of British English, German and Italian encounters /[electronic resource] :Cecilia Varcasia. - New York :Palgrave Macmillan,2013. - 1 online resource (192 p.)
Includes bibliographical references.
Transcription Conventions System -- Introduction -- 1. Theoretical Framework -- 2. Data and Methodology -- 3. Simple Response Format to the Request -- 4. Response Plus Extension -- 5. Insertion Sequence Followed by the Response -- 6. The Caller Leads the Conversation -- 7. The Different Response Formats at One Glance -- 8. Service Encounters and Call Centre Training Implications -- 9. Conclusions and Implications.
This book considers the sequential deployment of the receiver's response to the caller's request in telephone service encounters between native speakers in the U.K, Germany and Italy analysing the different response formats and their grammatical configuration.
ISBN: 1137286180 (electronic bk.)Subjects--Topical Terms:
539426
Communication and technology.
Index Terms--Genre/Form:
542853
Electronic books.
LC Class. No.: P95.45 / .V37 2013
Dewey Class. No.: 302.2/242
Business and service telephone conversations = an investigation of British English, German and Italian encounters /
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Transcription Conventions System -- Introduction -- 1. Theoretical Framework -- 2. Data and Methodology -- 3. Simple Response Format to the Request -- 4. Response Plus Extension -- 5. Insertion Sequence Followed by the Response -- 6. The Caller Leads the Conversation -- 7. The Different Response Formats at One Glance -- 8. Service Encounters and Call Centre Training Implications -- 9. Conclusions and Implications.
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http://link.springer.com/10.1057/9781137286185
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