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Market leadership strategies for ser...

Middlebrooks, Arthur.

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Market leadership strategies for service companies = creating growth, profits, and customer loyalty /

Record Type:	Electronic resources : Monograph/item
Title/Author:	Market leadership strategies for service companies/ Craig Terrill and Arthur Middlebrooks.
Reminder of title:	creating growth, profits, and customer loyalty /
Author:	Terrill, Craig.
other author:	Middlebrooks, Arthur.
Published:	Lincolnwood, Ill. :NTC Business Books, : c2000.,
Description:	xvi, 268 p. :ill. ;24 cm.
Notes:	At head of title: American Marketing Association.
Subject:	Service industries - Marketing -
Online resource:	http://www.netlibrary.com/urlapi.asp?action=summary&v=1&bookid=11917An electronic book accessible through the World Wide Web; click for information
ISBN:	058510672X (electronic bk.)

Market leadership strategies for service companies = creating growth, profits, and customer loyalty /
Terrill, Craig.

Market leadership strategies for service companiescreating growth, profits, and customer loyalty /[electronic resource] :Craig Terrill and Arthur Middlebrooks. - Lincolnwood, Ill. :NTC Business Books,c2000. - xvi, 268 p. :ill. ;24 cm.

At head of title: American Marketing Association.

Includes bibliographical references (p. 253-254) and index.

Electronic reproduction.
Boulder, Colo. :
NetLibrary,
2000.

Available via the World Wide Web.

ISBN: 058510672X (electronic bk.)Subjects--Topical Terms:

714259
Service industries
--MarketingIndex Terms--Genre/Form:

542853
Electronic books.

LC Class. No.: HD9980.5 / .T457 2000eb

Dewey Class. No.: 658.8

Market leadership strategies for service companies = creating growth, profits, and customer loyalty /
LDR:01223cmm a2200253 a 45 001 708456
003 OCoLC
005 20061122
006 m u
007 cr cn-
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020 $a 058510672X (electronic bk.)
035 $a ocm43475985
040 $a N $c N $d OCL $d OCLCQ $d MUQ $d OCLCQ $d OCL
049 $a AMFA
050 1 4 $a HD9980.5 $b .T457 2000eb
082 0 4 $a 658.8 $2 21
100 $a Terrill, Craig. $3 771191
245 1 0 $a Market leadership strategies for service companies $h [electronic resource] : $b creating growth, profits, and customer loyalty / $c Craig Terrill and Arthur Middlebrooks.
260 $a Lincolnwood, Ill. : $c c2000. $b NTC Business Books,
300 $a xvi, 268 p. : $b ill. ; $c 24 cm.
500 $a At head of title: American Marketing Association.
504 $a Includes bibliographical references (p. 253-254) and index.
533 $a Electronic reproduction. $b Boulder, Colo. : $c NetLibrary, $d 2000. $n Available via the World Wide Web. $n Available in multiple electronic file formats. $n Access may be limited to NetLibrary affiliated libraries.
650 $a Service industries $x Marketing $x Management. $3 714259
650 $a Services (Industrie) $x Marketing $x Gestion. $3 771192
655 $a Electronic books. $2 lcsh $3 542853
700 $a Middlebrooks, Arthur. $3 771190
710 $a NetLibrary, Inc. $3 542851
856 4 $3 Bibliographic record display $u http://www.netlibrary.com/urlapi.asp?action=summary&v=1&bookid=11917 $z An electronic book accessible through the World Wide Web; click for information
994 $a 92 $b AMF