情緒感染

顧客正面情感與服務關係影響因素之研究─以花蓮地區飯店餐廳為例 = = Factors Affecting Customer Positive Emotion and Service Relation-Restaurants in Hotel as Examples / by: (Language materials, printed)

服務人員情緒表現、顧客情感與滿意度間關係之研究-以台北市連鎖西式餐廳為例 = = A Study for the Relationship among the Employee Display of Emotion, Customer Affect and Satisfaction-An Example of Chain Restaurant in Taipei / by: (Language materials, printed)

服務接觸

情緒表現

顧客與員工和諧

服務接觸要素

顧客滿意度

情緒勞務

顧客正面情感

情緒感染