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書目資訊
主題
service quality
概要
作品:
6 作品在 6 項出版品 6 種語言
書目資訊
探討動物醫院之服務品質及專業程度對飼主滿意度的影響 : = 以寵物疾病嚴重程度為調節變項 = Exploring the influence of service quality and professionalism of animal hospitals on breeder satisfaction - Pet disease severity as the moderator /
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(書目-語言資料,印刷品)
顧客旅程地圖的建構 : = 以顧客在腳底按摩店的服務體驗為例 = Constructing a customer journey map - An Example of customer experience at foot massage shops /
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(書目-語言資料,印刷品)
顧客體驗、服務品質、顧客信任、知覺風險、顧客知覺價值對消費者行為之研究 = = A study on customer experience, service quality, customer trust, perceived risk and customer perceived value on consumer behavior /
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(書目-語言資料,印刷品)
Improving logistics service quality based on blockchain concepts from consumer perspectives /
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(書目-語言資料,印刷品)
探討長照機構住民機構服務品質評估及醫療服務利用之影響因素 = = Exploring the determinants of service quality evaluation and medical services utilization by Long-Term Care institution residents /
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(書目-語言資料,印刷品)
A study of service quality and marketing strategies with the moderating effect of brand image by Thailand hotels /
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(書目-語言資料,印刷品)
主題
customer satisfaction
服務接觸
醫療服務利用
brand image
顧客信任
customer perceived value
service experience
service encounter
loyalty programs
blockchain technology
顧客滿意度
專業程度
animal hospital
price fairness
behavioral intentions
logistics
Kano model
顧客知覺價值
perceived risk
severity
medical service utilization
customer engagement
服務品質
self-rated health status
顧客旅程地圖
情緒
hotel industry
知覺風險
消費者行為
自覺健康狀態
Long-term care institutions
顧客體驗
customer trust
consumer behavior
professionalism
customer journey map
mood
customer experience
動物醫院
疾病嚴重程度
service quality
服務體驗
長照機構
consumer perspective
品牌態度
處理中
...
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