Customer services - Management.

Managing consumer services = factory or theater? / by: (Electronic resources)

Developing and implementing a CRM strategy : = the integration of people, process and technology / by: (Language materials, printed)

Managing high-tech services using a CRM strategy / by: (Language materials, printed)

The shape of things to come = seven imperatives for winning in the new world of business / by: (Electronic resources)

Wake up your call center = how to be a better call center agent / by: (Electronic resources)

Winning the service game / by: (Language materials, printed)

The real-time contact center / by: (Language materials, printed)

Successful service operations management / by: (Language materials, printed)

Invented here : = maximizing your organization's internal growth and profitability / by: (Language materials, printed)

Supply chain management : = strategy, planning, and operation / by: (Language materials, printed)

CallCenter management by the numbers by: (Language materials, printed)

Invented here = maximizing your organization's internal growth and profitability / by: (Language materials, printed)

Built for use : = driving profitability through the user experience / by: (Language materials, printed)

Managing quality customer service = [a practical guide for establishing a service operation] / by: (Language materials, printed)

Customer service : = empowerment and entrapment / by: (Language materials, printed)

Value-based marketing for bottom-line success = 5 steps to creating customer value / by: (Language materials, printed)

How to manage the IT helpdesk = a guide for user support and call centre managers / by: (Language materials, printed)

Managing and motivating contact center employees = tools and techniques for inspiring outstanding performance from your frontline staff / by: (Language materials, printed)

50 powerful ideas you can use to keep your customers by: (Language materials, printed)

Service Chain Management = Technology Innovation for the Service Business / by: (Language materials, printed)

The best service is no service : = how to liberate your customers from customer service, keep them happy, and control costs / by: (Language materials, printed)

Reaching the goal : = how managers improve a services business using Goldratt's theory of constraints / by: (Language materials, printed)

Empowerment = HR strategies for service excellence / by: (Language materials, printed)

Sales technology : = making the most of your investment / by: (Language materials, printed)

Solution business = building a platform for organic growth / by: (Electronic resources)

The Palgrave handbook of service management by: (Electronic resources)

Digital technology in service encounters = effects on frontline employees and customer responses / by: (Electronic resources)

Customer centric support services in the digital age = the next frontier of competitive advantage / by: (Electronic resources)

Sales technology = making the most of your investment / by: (Electronic resources)

Customer service training by: (Electronic resources)