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Citizen relationship management : = ...

Schellong, Alexander.

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Citizen relationship management : = a study of CRM in government /

紀錄類型:	書目-語言資料,印刷品 : Monograph/item
正題名/作者:	Citizen relationship management :/ Alexander Schellong.
其他題名:	a study of CRM in government /
其他題名:	Citizen relationship management, a study of customer relationship management in government
作者:	Schellong, Alexander.
出版者:	Frankfurt am Main :Peter Lang, : c2008.,
面頁冊數:	xx, 242 p. :ill., map ;22 cm.
標題:	Municipal government - Public relations - United States. -
ISBN:	9783631578445 (pbk.) :

Citizen relationship management : = a study of CRM in government /
Schellong, Alexander.

Citizen relationship management :a study of CRM in government /Citizen relationship management, a study of customer relationship management in governmentAlexander Schellong. - Frankfurt am Main :Peter Lang,c2008. - xx, 242 p. :ill., map ;22 cm. - European university studies. Series XXXI, Politics,v. 560 = Europäische Hochschulschriften. Reihe XXXI, Politik,0721-3654 ;.

Thesis (doctoral)--Universität Frankfurt (Main), 2008.

Includes bibliographical references (p. 195-239) and index.

ISBN: 9783631578445 (pbk.) :SFR95.02

LCCN: 2009378278Subjects--Topical Terms:

1547964
Municipal government
--Public relations--United States.

LC Class. No.: JS344.P8 / S34 2008

Dewey Class. No.: 659.2/93208080973

Citizen relationship management : = a study of CRM in government /
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