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Emotional labor in the 21st century ...

Grandey, Alicia.

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Emotional labor in the 21st century : = diverse perspectives on the psychology of emotion regulation at work /

紀錄類型:	書目-語言資料,印刷品 : Monograph/item
正題名/作者:	Emotional labor in the 21st century :/ [edited by] Alicia Grandey, James Diefendorff, Deborah E. Rupp.
其他題名:	diverse perspectives on the psychology of emotion regulation at work /
其他作者:	Grandey, Alicia.
出版者:	New York :Routledge Academic, : 2013.,
面頁冊數:	xix, 323 p. :ill. ;24 cm.
標題:	Nonverbal communication in the workplace. -
ISBN:	9781848729490

Emotional labor in the 21st century : = diverse perspectives on the psychology of emotion regulation at work /
Emotional labor in the 21st century :diverse perspectives on the psychology of emotion regulation at work /[edited by] Alicia Grandey, James Diefendorff, Deborah E. Rupp. - New York :Routledge Academic,2013. - xix, 323 p. :ill. ;24 cm. - Organization and management ;48..

Includes bibliographical references and index.

This book reviews, integrates, and synthesizes research on emotional labor and emotion regulation conducted over the past 30 years. The concept of emotional labor was first proposed by Dr. Arlie Russell Hochschild (1983), who defined it as "the management of feeling to create a publicly observable facial and bodily display" (p. 7) for a wage. A basic assumption of emotional labor theory is that many jobs (e.g., customer service, healthcare, team-based work, management) have interpersonal, and thus emotional, requirements and that well-being and effectiveness in these jobs is determined, in part, by a person's ability to meet these requirements.

ISBN: 9781848729490GBP47.99

LCCN: 2012008813Subjects--Topical Terms:

908635
Nonverbal communication in the workplace.

LC Class. No.: HF5549.5.N64 / E46 2013

Dewey Class. No.: 331.25/6

Emotional labor in the 21st century : = diverse perspectives on the psychology of emotion regulation at work /
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300 $a xix, 323 p. : $b ill. ; $c 24 cm.
490 1 0 $a Organization and management ; $v 48.
504 $a Includes bibliographical references and index.
520 # $a This book reviews, integrates, and synthesizes research on emotional labor and emotion regulation conducted over the past 30 years. The concept of emotional labor was first proposed by Dr. Arlie Russell Hochschild (1983), who defined it as "the management of feeling to create a publicly observable facial and bodily display" (p. 7) for a wage. A basic assumption of emotional labor theory is that many jobs (e.g., customer service, healthcare, team-based work, management) have interpersonal, and thus emotional, requirements and that well-being and effectiveness in these jobs is determined, in part, by a person's ability to meet these requirements.
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650 # 0 $a Employees $x Attitudes. $3 627875
650 # 0 $a Customer relations. $3 578582
650 # 0 $a Interpersonal relations. $3 518204
650 # 0 $a Psychology, Industrial. $3 520063
700 1 # $a Grandey, Alicia. $3 2120508
700 1 # $a Diefendorff, James. $3 2120509
700 1 # $a Rupp, Deborah E., $d 1975-. $3 2120510