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Crucial accountability : = tools for...

Patterson, Kerry, (1946-.)

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Crucial accountability : = tools for resolving violated expectations, broken commitments, and bad behavior /

紀錄類型:	書目-語言資料,印刷品 : Monograph/item
正題名/作者:	Crucial accountability :/ Kerry Patterson, Joseph Grenny, David Maxfield, Ron McMillan, and Al Switzler.
其他題名:	tools for resolving violated expectations, broken commitments, and bad behavior /
作者:	Patterson, Kerry,
出版者:	New York :McGraw-Hill, : 2013.,
面頁冊數:	xix, 275 p. :ill. ;23 cm.
附註:	"First edition published as Crucial confrontations"--Title page.
內容註:	Choose what and if : how to know what conversation to hold and if you should hold it -- Master my stories how to get your head right before opening your mouth -- Describe the gap : how to start an accountability conversation -- Make it easy : how to make keeping commitments (almost) painless -- Make it motivating : how to help others want to take action -- Stay focused and flexible : what to do when others get sidetracked, scream, or sulk -- Move to action : what to do after an accountability conversation -- Agree on a plan and follow up : how to gain commitment and move to action -- Put it all together : how to solve big, sticky, complicated problems -- The twelve "yeah-buts" : how to deal with the truly tough.
標題:	Interpersonal confrontation. -
ISBN:	9780071829311

Crucial accountability : = tools for resolving violated expectations, broken commitments, and bad behavior /
Patterson, Kerry,1946-.

Crucial accountability :tools for resolving violated expectations, broken commitments, and bad behavior /Kerry Patterson, Joseph Grenny, David Maxfield, Ron McMillan, and Al Switzler. - Second Edition. - New York :McGraw-Hill,2013. - xix, 275 p. :ill. ;23 cm.

"First edition published as Crucial confrontations"--Title page.

Includes bibliographical references (pages 265-266) and index.

Choose what and if : how to know what conversation to hold and if you should hold it -- Master my stories how to get your head right before opening your mouth -- Describe the gap : how to start an accountability conversation -- Make it easy : how to make keeping commitments (almost) painless -- Make it motivating : how to help others want to take action -- Stay focused and flexible : what to do when others get sidetracked, scream, or sulk -- Move to action : what to do after an accountability conversation -- Agree on a plan and follow up : how to gain commitment and move to action -- Put it all together : how to solve big, sticky, complicated problems -- The twelve "yeah-buts" : how to deal with the truly tough.

ISBN: 9780071829311US20.00

LCCN: 2013006224Subjects--Topical Terms:

755434
Interpersonal confrontation.

LC Class. No.: HM1121 / .C78 2013

Dewey Class. No.: 302

Crucial accountability : = tools for resolving violated expectations, broken commitments, and bad behavior /
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