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Exceeding guest expectations
~
American Hotel & Motel Association., Educational Institute.
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Exceeding guest expectations
紀錄類型:
書目-投影資料、錄影資料、電影片 : Monograph/item
正題名/作者:
Exceeding guest expectations/ Educational Institute of the American Hotel & Motel Association.
出版者:
East Lansing, MI :Educational Institute of the American Hotel & Motel Association, : 1997.,
面頁冊數:
1 videocassette (VHS) (13 min.) :sd., col. ;1/2 in.
叢書名:
Front office quality service
標題:
Hotel front desk personnel. -
Exceeding guest expectations
Exceeding guest expectations
[videorecording] /Educational Institute of the American Hotel & Motel Association. - East Lansing, MI :Educational Institute of the American Hotel & Motel Association,1997. - 1 videocassette (VHS) (13 min.) :sd., col. ;1/2 in. - Front office quality service.
Producers, Robert Andorfer, Melissa Kaplan ; director, Bob Wilks.
Covers basic guest contact skills.
US295.00Subjects--Topical Terms:
659479
Hotel front desk personnel.
Exceeding guest expectations
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