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A practical guide to CRM : = buildin...

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Reynolds, Janice.

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A practical guide to CRM : = building more profitable customer relationships /

Record Type:	Language materials, printed : Monograph/item
Title/Author:	A practical guide to CRM :/ by Janice Reynolds.
Reminder of title:	building more profitable customer relationships /
Author:	Reynolds, Janice.
Published:	New York :CMP Books, : c2002.,
Description:	285 p. :ill. ;23 cm.
Notes:	Includes index.
Subject:	Customer relations - Data processing. -
ISBN:	1578201020 (pbk.) :

A practical guide to CRM : = building more profitable customer relationships /
Reynolds, Janice.

A practical guide to CRM :building more profitable customer relationships /by Janice Reynolds. - New York :CMP Books,c2002. - 285 p. :ill. ;23 cm.

Includes index.

ISBN: 1578201020 (pbk.) :US34.95

LCCN: 2002280988

Nat. Bib. No.: GBA2-Z1194Subjects--Topical Terms:

738003
Customer relations
--Data processing.

LC Class. No.: HF5415.5 / .R59 2002

A practical guide to CRM : = building more profitable customer relationships /
LDR:00583cam a2200193 a 45 001 690832
005 20031127
008 031127s2002 nyua 00110 eng d
010 $a 2002280988
015 $a GBA2-Z1194
020 $a 1578201020 (pbk.) : $c US34.95
035 $a (OCoLC)ocm48885240
035 $a imw92000070
040 $a UKM $c UKM $d DLC $d DH
042 $a lccopycat
050 0 0 $a HF5415.5 $b .R59 2002
100 $a Reynolds, Janice. $3 738002
245 1 2 $a A practical guide to CRM : $b building more profitable customer relationships / $c by Janice Reynolds.
260 $a New York : $c c2002. $b CMP Books,
300 $a 285 p. : $b ill. ; $c 23 cm.
500 $a Includes index.
650 $a Customer relations $x Data processing. $3 738003
650 $a Customer relations $x Management. $3 582814

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W0124992

六樓西文書區HC-Z(6F Western Language Books)

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HF5415.5 R59 2002

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