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Managing services : = using technolo...

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Heineke, Janelle N.

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Managing services : = using technology to create value /

紀錄類型:	書目-語言資料,印刷品 : Monograph/item
正題名/作者:	Managing services :/ Mark M. Davis, Janelle Heineke.
其他題名:	using technology to create value /
作者:	Davis, Mark M.,
其他作者:	Heineke, Janelle N.
出版者:	Boston :McGraw-Hill/Irwin, : c2003.,
面頁冊數:	xvii, 443 p. :ill. ;27 cm.
叢書名:	The McGraw-Hill/Irwin series, Operations and decision sciences
標題:	Customer relations - Management. -
ISBN:	0071194770 (pbk. : Int'l ed.) :

Managing services : = using technology to create value /
Davis, Mark M.,1944-

Managing services :using technology to create value /Mark M. Davis, Janelle Heineke. - Boston :McGraw-Hill/Irwin,c2003. - xvii, 443 p. :ill. ;27 cm. - The McGraw-Hill/Irwin series, Operations and decision sciences.

Includes bibliographical references and index.

ISBN: 0071194770 (pbk. : Int'l ed.) :NT950.00

LCCN: 2002023965Subjects--Topical Terms:

582814
Customer relations
--Management.

LC Class. No.: HD9980.5 / .D388 2003

Dewey Class. No.: 658

Managing services : = using technology to create value /
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010 $a 2002023965
020 $a 0071194770 (pbk. : Int'l ed.) : $c NT950.00
020 $a 0072464267
035 $a acw93000048
040 $a DLC $c DLC $d DLC
042 $a pcc
050 0 0 $a HD9980.5 $b .D388 2003
082 0 0 $a 658 $2 21
100 $a Davis, Mark M., $d 1944- $3 670078
245 1 0 $a Managing services : $b using technology to create value / $c Mark M. Davis, Janelle Heineke.
260 $a Boston : $c c2003. $b McGraw-Hill/Irwin,
300 $a xvii, 443 p. : $b ill. ; $c 27 cm.
440 4 $a The McGraw-Hill/Irwin series, Operations and decision sciences
504 $a Includes bibliographical references and index.
650 $a Customer relations $x Management. $3 582814
650 $a Service industries $x Technological innovations $x Management. $3 742906
650 $a Value analysis (Cost control) $3 649488
700 $a Heineke, Janelle N. $3 742905

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