Service management : = operations, s...
Fitzsimmons, Mona J.

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  • Service management : = operations, strategy, and information technology /
  • 紀錄類型: 書目-語言資料,印刷品 : Monograph/item
    正題名/作者: Service management :/ James A. Fitzsimmons, Mona J. Fitzsimmons.
    其他題名: operations, strategy, and information technology /
    作者: Fitzsimmons, James A.
    其他作者: Fitzsimmons, Mona J.
    出版者: Boston, Mass. :McGraw-Hill/Irwin, : c2004.,
    面頁冊數: xx, 587 p. :ill., maps ;26 cm. +1 computer optical disc (4 3/4 in.)
    附註: Accompanying CD-ROM contains PowerPoint lecture slides, ServiceModel simulation software, an Excel spreadsheet, chapter quizzes, and websites.
    標題: Service industries - Management. -
    ISBN: 0071214577 (pbk./CD-ROM : Int'l ed.) :
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W0126523 六樓西文書區HC-Z(6F Western Language Books) 01.外借(書)_YB 一般圖書 HD9980.5 F549 2004 一般使用(Normal) 在架 0
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