東華大學圖書館 |

語系: 繁體中文

說明(常見問題)

回圖書館首頁

手機版館藏查詢

登入

回首頁

切換: 標籤 | MARC模式 | ISBD

Executive's guide to knowledge manag...

Stapleton, James J.

FindBook

Google Book

Amazon

博客來

Executive's guide to knowledge management : = the last competitive advantage /

紀錄類型:	書目-語言資料,印刷品 : Monograph/item
正題名/作者:	Executive's guide to knowledge management :/ James J. Stapleton.
其他題名:	the last competitive advantage /
作者:	Stapleton, James J.
出版者:	Hoboken, NJ :J. Wiley & Sons., : c2003.,
面頁冊數:	xx, 236 p. :ill. ;24 cm.
附註:	Includes index.
內容註:	Infomentality. Your infomentality. Information gathering mentality. Components of the information gathering mentality. Elements of the information gathering mentality. Your intelligence gathering plan -- Infogoals. Simple information request. Understand the source information. Synthesize the data. What businesses need. Risks. The ultimate goal -- Building knowledge. Find it. Secure it. Evaluate it. Understand it. Analyze it. Synthesize it. Disseminate/distribute it. Act on it. Information basics -- Infoplan. Why information gathering is important to sales. External information sources. Opinions. Aim of the knowledge management program : getting and keeping new clients -- Competitor information -- Customer relations. Your competition : are they colleagues or are they competitors. What constitutes good service? What do customers want? Communication. Surveys. Exit interviews. Information sources. Customer base. Misinformation -- Referral source information. Art of networking. Building an information network. Right knowledge. Meeting with influencers. Information sources -- Infoplan. Why we gather information. Why you must plan. Planning process. Choosing information gathering activities. Why information gathering plans fail.
標題:	Customer services. -
電子資源:	http://www.loc.gov/catdir/toc/wiley031/2002011164.htmlhttp://www.loc.gov/catdir/toc/wiley031/2002011164.html
電子資源:	http://www.loc.gov/catdir/bios/wiley044/2002011164.htmlhttp://www.loc.gov/catdir/bios/wiley044/2002011164.html
電子資源:	http://www.loc.gov/catdir/description/wiley037/2002011164.htmlhttp://www.loc.gov/catdir/description/wiley037/2002011164.html
ISBN:	0471229253 :

Executive's guide to knowledge management : = the last competitive advantage /
Stapleton, James J.

Executive's guide to knowledge management :the last competitive advantage /James J. Stapleton. - Hoboken, NJ :J. Wiley & Sons.,c2003. - xx, 236 p. :ill. ;24 cm.

Includes index.

Infomentality. Your infomentality. Information gathering mentality. Components of the information gathering mentality. Elements of the information gathering mentality. Your intelligence gathering plan -- Infogoals. Simple information request. Understand the source information. Synthesize the data. What businesses need. Risks. The ultimate goal -- Building knowledge. Find it. Secure it. Evaluate it. Understand it. Analyze it. Synthesize it. Disseminate/distribute it. Act on it. Information basics -- Infoplan. Why information gathering is important to sales. External information sources. Opinions. Aim of the knowledge management program : getting and keeping new clients -- Competitor information -- Customer relations. Your competition : are they colleagues or are they competitors. What constitutes good service? What do customers want? Communication. Surveys. Exit interviews. Information sources. Customer base. Misinformation -- Referral source information. Art of networking. Building an information network. Right knowledge. Meeting with influencers. Information sources -- Infoplan. Why we gather information. Why you must plan. Planning process. Choosing information gathering activities. Why information gathering plans fail.

ISBN: 0471229253 :US39.95

LCCN: 2002011164Subjects--Topical Terms:

657636
Customer services.

LC Class. No.: HD30.2 / .S782 2003

Dewey Class. No.: 658.4/038

Executive's guide to knowledge management : = the last competitive advantage /
LDR:02277cam a2200229 a 45 001 693842
005 20041130
008 041130s2003 njua 00110 eng
010 $a 2002011164
020 $a 0471229253 : $c US39.95
035 $a acw93000075
040 $a DLC $c DLC $d DLC
042 $a pcc
050 0 0 $a HD30.2 $b .S782 2003
082 0 0 $a 658.4/038 $2 21
100 $a Stapleton, James J. $3 743622
245 1 0 $a Executive's guide to knowledge management : $b the last competitive advantage / $c James J. Stapleton.
260 $a Hoboken, NJ : $c c2003. $b J. Wiley & Sons.,
300 $a xx, 236 p. : $b ill. ; $c 24 cm.
500 $a Includes index.
505 0 $a Infomentality. Your infomentality. Information gathering mentality. Components of the information gathering mentality. Elements of the information gathering mentality. Your intelligence gathering plan -- Infogoals. Simple information request. Understand the source information. Synthesize the data. What businesses need. Risks. The ultimate goal -- Building knowledge. Find it. Secure it. Evaluate it. Understand it. Analyze it. Synthesize it. Disseminate/distribute it. Act on it. Information basics -- Infoplan. Why information gathering is important to sales. External information sources. Opinions. Aim of the knowledge management program : getting and keeping new clients -- Competitor information -- Customer relations. Your competition : are they colleagues or are they competitors. What constitutes good service? What do customers want? Communication. Surveys. Exit interviews. Information sources. Customer base. Misinformation -- Referral source information. Art of networking. Building an information network. Right knowledge. Meeting with influencers. Information sources -- Infoplan. Why we gather information. Why you must plan. Planning process. Choosing information gathering activities. Why information gathering plans fail.
650 $a Customer services. $3 657636
650 $a Information resources management. $3 582007
650 $a Knowledge management. $3 563681
856 4 1 $3 Table of contents $u http://www.loc.gov/catdir/toc/wiley031/2002011164.html $z http://www.loc.gov/catdir/toc/wiley031/2002011164.html
856 4 2 $3 Contributor biographical information $u http://www.loc.gov/catdir/bios/wiley044/2002011164.html $z http://www.loc.gov/catdir/bios/wiley044/2002011164.html
856 4 2 $3 Publisher description $u http://www.loc.gov/catdir/description/wiley037/2002011164.html $z http://www.loc.gov/catdir/description/wiley037/2002011164.html