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運用線性結構模式探討服務品質對顧客滿意度與顧客忠誠度之影響 = = A...

蘇元含

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運用線性結構模式探討服務品質對顧客滿意度與顧客忠誠度之影響 = = Applying Linear Structural Equation Models to Study the Influence of Service Quality on Customer Satisfaction and Customer Loyalty : An Empirical Study of Chinese Petroleum Corporation Gas Stations : 以中油加油站為例 /

紀錄類型:	書目-語言資料,印刷品 : Monograph/item
正題名/作者:	運用線性結構模式探討服務品質對顧客滿意度與顧客忠誠度之影響 = / 蘇元含撰
其他題名:	Applying Linear Structural Equation Models to Study the Influence of Service Quality on Customer Satisfaction and Customer Loyalty : An Empirical Study of Chinese Petroleum Corporation Gas Stations : 以中油加油站為例 /
其他題名:	Applying Linear Structural Equation Models to Study the Influence of Service Quality on Customer Satisfaction and Customer Loyalty：An Empirical Study of Chinese Petroleum Corporation Gas Stations
作者:	蘇元含
出版者:	[花蓮縣] : 國立東華大學企業管理學系, : 民92[2003],
面頁冊數:	6,113面 : 圖,表 ; 30公分
附註:	指導教授:池文海
標題:	生活型態 -
電子資源:	http://134.208.10.124/ETD-db/ETD-search-c/view_etd?URN=etd-0728103-131230PDF全文

運用線性結構模式探討服務品質對顧客滿意度與顧客忠誠度之影響 = = Applying Linear Structural Equation Models to Study the Influence of Service Quality on Customer Satisfaction and Customer Loyalty : An Empirical Study of Chinese Petroleum Corporation Gas Stations : 以中油加油站為例 /
蘇元含

運用線性結構模式探討服務品質對顧客滿意度與顧客忠誠度之影響 = Applying Linear Structural Equation Models to Study the Influence of Service Quality on Customer Satisfaction and Customer Loyalty : An Empirical Study of Chinese Petroleum Corporation Gas Stations : 以中油加油站為例 / Applying Linear Structural Equation Models to Study the Influence of Service Quality on Customer Satisfaction and Customer Loyalty：An Empirical Study of Chinese Petroleum Corporation Gas Stations蘇元含撰 - [花蓮縣] : 國立東華大學企業管理學系, 民92[2003] - 6,113面 : 圖,表 ; 30公分

指導教授:池文海

碩士論文--國立東華大學企業管理學系,2003

參考書目:面91-101Subjects--Topical Terms:

2350782
生活型態

運用線性結構模式探討服務品質對顧客滿意度與顧客忠誠度之影響 = = Applying Linear Structural Equation Models to Study the Influence of Service Quality on Customer Satisfaction and Customer Loyalty : An Empirical Study of Chinese Petroleum Corporation Gas Stations : 以中油加油站為例 /
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