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The customer management scorecard : ...

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Foss, Bryan.

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The customer management scorecard : = managing CRM for profit /

紀錄類型:	書目-語言資料,印刷品 : Monograph/item
正題名/作者:	The customer management scorecard :/ Neil Woodcocks, Merlin Stone, Bryan Foss.
其他題名:	managing CRM for profit /
作者:	Woodcock, Neil.
其他作者:	Foss, Bryan.
出版者:	London :Kogan Page, : 2003.,
面頁冊數:	xviii, 428 p. :ill. ;26 cm.
標題:	Customer relations - Management. -
ISBN:	0749438959 :

The customer management scorecard : = managing CRM for profit /
Woodcock, Neil.

The customer management scorecard :managing CRM for profit /Neil Woodcocks, Merlin Stone, Bryan Foss. - London :Kogan Page,2003. - xviii, 428 p. :ill. ;26 cm.

Includes bibliographical references and index.

ISBN: 0749438959 :UK39.95

LCCN: 2002014807Subjects--Topical Terms:

582814
Customer relations
--Management.

LC Class. No.: HF5415.5 / .W66 2003

Dewey Class. No.: 658.8/12

The customer management scorecard : = managing CRM for profit /
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010 $a 2002014807
020 $a 0749438959 : $c UK39.95
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040 $a DLC $c DLC $d DLC $d DH
042 $a pcc
050 0 0 $a HF5415.5 $b .W66 2003
082 0 0 $a 658.8/12 $2 21
100 $a Woodcock, Neil. $3 737988
245 1 4 $a The customer management scorecard : $b managing CRM for profit / $c Neil Woodcocks, Merlin Stone, Bryan Foss.
260 $a London : $c 2003. $b Kogan Page,
300 $a xviii, 428 p. : $b ill. ; $c 26 cm.
504 $a Includes bibliographical references and index.
650 $a Customer relations $x Management. $3 582814
700 $a Foss, Bryan. $3 737986
700 $a Stone, Merlin, $d 1948- $3 737987

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HF5415.5 F677 2003

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