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[ subject:"Customer service- Management." ]
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Empowerment : = HR strategies for se...
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Lashley, Conrad.
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Empowerment : = HR strategies for service excellence /
紀錄類型:
書目-語言資料,印刷品 : Monograph/item
正題名/作者:
Empowerment :/ Conrad Lashley.
其他題名:
HR strategies for service excellence /
作者:
Lashley, Conrad.
其他作者:
Lashley, Conrad.
出版者:
Oxford ;Butterworth-Heinebann, : 2001.,
面頁冊數:
xvii, 300 p. ;24 cm.
附註:
Previous ed. published as: Empowering service excellence. London :Cassell,1997.
叢書名:
Hospitality, Leisure and tourism.
標題:
Customer service - Management. -
ISBN:
0750652446 (pbk.)
Empowerment : = HR strategies for service excellence /
Lashley, Conrad.
Empowerment :
HR strategies for service excellence /Conrad Lashley. - 1 st ed. - Oxford ;Butterworth-Heinebann,2001. - xvii, 300 p. ;24 cm. - Hospitality, Leisure and tourism..
Previous ed. published as: Empowering service excellence. London :Cassell,1997.
Includes bibliographical references and index.
ISBN: 0750652446 (pbk.)Subjects--Topical Terms:
655649
Customer service
--Management.
Dewey Class. No.: 658.3
Empowerment : = HR strategies for service excellence /
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