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[ subject:"Service industries- Management." ]
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Service management : = operations, s...
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Fitzsimmons, Mona J.
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Service management : = operations, strategy, and information technology /
紀錄類型:
書目-語言資料,印刷品 : Monograph/item
正題名/作者:
Service management :/ James A. Fitzsimmons, Mona J. Fitzsimmons.
其他題名:
operations, strategy, and information technology /
作者:
Fitzsimmons, James A.
其他作者:
Fitzsimmons, Mona J.
出版者:
Boston, Mass. :McGraw-Hill/Irwin, : c2004.,
面頁冊數:
xx, 587 p. :ill., maps ;26 cm. +1 computer optical disc (4 3/4 in.)
附註:
Accompanying CD-ROM contains PowerPoint lecture slides, ServiceModel simulation software, an Excel spreadsheet, chapter quizzes, and websites.
標題:
Service industries - Management. -
ISBN:
0071214577 (pbk./CD-ROM : Int'l ed.) :
Service management : = operations, strategy, and information technology /
Fitzsimmons, James A.
Service management :
operations, strategy, and information technology /James A. Fitzsimmons, Mona J. Fitzsimmons. - 4th ed. - Boston, Mass. :McGraw-Hill/Irwin,c2004. - xx, 587 p. :ill., maps ;26 cm. +1 computer optical disc (4 3/4 in.)
Accompanying CD-ROM contains PowerPoint lecture slides, ServiceModel simulation software, an Excel spreadsheet, chapter quizzes, and websites.
Includes bibliographical references and indexes.
System requirements for accompanying computer disc: Pentium based processor, Microsoft Windows 98/2000/XP, Microsoft Internet Explorer 5.5 as default browser, Microsoft Office or equivalent.
ISBN: 0071214577 (pbk./CD-ROM : Int'l ed.) :NT840.00
LCCN: 2003043003Subjects--Topical Terms:
645927
Service industries
--Management.
LC Class. No.: HD9980.5 / .F549 2004
Dewey Class. No.: 658
Service management : = operations, strategy, and information technology /
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