Customer citizenship behavior

顧客契合、顧客滿意度與顧客公民行為間關係之研究 : = 以越南網路購物為例 = A study on the relationship among customer engagement, customer satisfaction and customer citizenship behavior in Vietnamese online shopping / by: (Language materials, printed)

服務業有效顧客旅程、關係品質與顧客反應間關係之研究 = = A Study on the relationships between effective customer journey design、relationship quality and customer responses in the service / by: (Language materials, printed)

Customer citizenship behavior

有效顧客旅程

體驗價值

顧客公民行為

顧客忠誠度

Efficient customer journey

Customer engagement

Customer satisfaction

關係品質

Repurchase intention

Customer loyalty

Experience value

Relationship quality