Service industries - Management.
Overview
Works: | 61 works in 18 publications in 18 languages |
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Titles
Activity-based management : = for service industries, government entities, and nonprofit organizations /
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Expanding professional services : = a manager's guide to a diversified business /
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Up against the Wal-Marts : = how your business can prosper in the shadow of the retail giants /
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Service management : = operations, strategy, and information technology /
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Service management : = strategy and leadership in service business /
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Up against the Wal-Marts : = how your business can prosper in the shadow of the retail giants /
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Improving service quality in the global economy : = achieving high performance in public and private sectors /
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The best service is no service : = how to liberate your customers from customer service, keep them happy, and control costs /
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Knowledge management and drivers of innovation in services industries
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Service science research, strategy and innovation = dynamic knowledge management methods /
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Innovations in services marketing and management : = strategies for emerging economies /
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How to get things right = a guide to finding and fixing service delivery problems /
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The future of service post-COVID-19 pandemic.. Volume 1,. Rapid adoption of digital service technology
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The future of service post-COVID-19 pandemic.. Volume 2,. Transformation of services marketing
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Modern industrial services = a cookbook for design, delivery, and management /
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Organizational models for Industry 4.0 = lean, agile and service-oriented organizations /
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Service management : = strategy and leadership in service business /
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Service management : = operations, strategy, and information technology /
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Service management : = operations, strategy, information technology /
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Technological applications and advancements in service science, management, and engineering
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Service operations dynamics = managing in an age of digitization, disruption and discontent /
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The road to servitization = how product service systems can disrupt companies' business models /
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