Service industries - Management.

Up against the Wal-Marts : = how your business can prosper in the shadow of the retail giants / by: (Language materials, printed)

Service operations management : = improving service delivery / by: (Language materials, printed)

Improving service quality in the global economy : = achieving high performance in public and private sectors / by: (Language materials, printed)

The best service is no service : = how to liberate your customers from customer service, keep them happy, and control costs / by: (Language materials, printed)

Service management : = operations, strategy, and information technology / by: (Language materials, printed)

Empowerment = HR strategies for service excellence / by: (Language materials, printed)

Service management : = operations, strategy, information technology / by: (Language materials, printed)

Service is front stage = positioning services for value advantage / by: (Electronic resources)

Driving service productivity = value-creation through innovation / by: (Electronic resources)

Fundamentals of service systems by: (Electronic resources)

Maximizing management performance and quality with service analytics by: (Electronic resources)

Managing service operations = design and implementation / by: (Electronic resources)

Services management by: (Electronic resources)

How to get things right = a guide to finding and fixing service delivery problems / by: (Electronic resources)

Human-centered digitalization and services by: (Electronic resources)

Big data and blockchain for service operations management by: (Electronic resources)

Opportunities in your own service business by: (Electronic resources)

Quality management in the service industry / by: (Language materials, printed)

Plant and service tours in operations management / by: (Language materials, printed)

Up against the Wal-Marts : = how your business can prosper in the shadow of the retail giants / by: (Language materials, printed)

Strategic service management : = beyond the moment of truth / by: (Language materials, printed)

Integrating service strategy in the manufacturing company/ by: (Language materials, printed)

Service management : = strategy and leadership in service business / by: (Language materials, printed)

Service management : = strategy and leadership in service business / by: (Language materials, printed)

Services marketing : = a managerial approach / by: (Language materials, printed)

Gemba kaizen = a commonsense low-cost approach to management / by: (Electronic resources)

Service management and operations / by: (Language materials, printed)

The impact of technology on services by: (Language materials, printed)

The management and marketing of services by: (Language materials, printed)

Services marketing management by: (Language materials, printed)

Handbook of service science by: (Language materials, printed)

Technological applications and advancements in service science, management, and engineering by: (Language materials, printed)

Knowledge management and drivers of innovation in services industries by: (Language materials, printed)

Service science research, strategy and innovation = dynamic knowledge management methods / by: (Language materials, printed)

Service science by: (Electronic resources)

Best practices and new perspectives in service science and management by: (Electronic resources)

Managing Services = Challenges and Innovation / by: (Electronic resources)

Innovations in services marketing and management : = strategies for emerging economies / by: (Electronic resources)

Service innovation = novel ways of creating value in actor systems / by: (Electronic resources)

Service operations dynamics = managing in an age of digitization, disruption and discontent / by: (Electronic resources)

Handbook of service science.. Volume II by: (Electronic resources)

The road to servitization = how product service systems can disrupt companies' business models / by: (Electronic resources)

Managing value propositions in service ecosystems by: (Electronic resources)

The future of service post-COVID-19 pandemic.. Volume 1,. Rapid adoption of digital service technology by: (Electronic resources)

The future of service post-COVID-19 pandemic.. Volume 2,. Transformation of services marketing by: (Electronic resources)

Service management = theory and practice / by: (Electronic resources)

Modern industrial services = a cookbook for design, delivery, and management / by: (Electronic resources)

Organizational models for Industry 4.0 = lean, agile and service-oriented organizations / by: (Electronic resources)