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Service quality : = new directions i...

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Oliver, Richard L.

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Service quality : = new directions in theory and practice /

紀錄類型:	書目-語言資料,印刷品 : Monograph/item
正題名/作者:	Service quality :/ editors, Roland T. Rust, Richard L. Oliver.
其他題名:	new directions in theory and practice /
其他作者:	Oliver, Richard L.
出版者:	Thousand Oaks, Calif. :Sage Publications, : c1994.,
面頁冊數:	ix, 289 p. :ill. ;23 cm.
標題:	Consumer satisfaction. -
ISBN:	0803949197 (cloth)

Service quality : = new directions in theory and practice /
Service quality :new directions in theory and practice /editors, Roland T. Rust, Richard L. Oliver. - Thousand Oaks, Calif. :Sage Publications,c1994. - ix, 289 p. :ill. ;23 cm.

Includes bibliographical references and indexes.

ISBN: 0803949197 (cloth)

LCCN: 93031228 //r95Subjects--Topical Terms:

578584
Consumer satisfaction.

LC Class. No.: HF5415.5 / .S468 1994

Dewey Class. No.: 658.8/12

Service quality : = new directions in theory and practice /
LDR:00637nam a2200193 a 45 001 647429
003 DLC
005 20010816112304.5
008 930729s1994 caua b 001 0 eng
010 $a 93031228 //r95
020 $a 0803949197 (cloth)
020 $a 0803949200 (pbk.)
035 $a dt 00006406 //r95
040 $a DLC $c DLC $d DLC
050 0 0 $a HF5415.5 $b .S468 1994
082 0 0 $a 658.8/12 $2 20
245 0 0 $a Service quality : $b new directions in theory and practice / $c editors, Roland T. Rust, Richard L. Oliver.
260 $a Thousand Oaks, Calif. : $c c1994. $b Sage Publications,
300 $a ix, 289 p. : $b ill. ; $c 23 cm.
504 $a Includes bibliographical references and indexes.
650 $a Consumer satisfaction. $2 lcstt $3 578584
650 $a Customer services $x Quality control. $3 655689
700 $a Oliver, Richard L. $3 657997
700 $a Rust, Roland T. $3 657998

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HF5415.5 S468 1994

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