Consumer satisfaction.
概要
| 作品: | 103 作品在 19 項出版品 19 種語言 | |
|---|---|---|
書目資訊
Competing globally through customer value : = the management of strategic suprasystems /
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The value network : = integrating the five critical processes that create customer satisfaction /
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The loyalty effect : = the hidden force behind growth, profits, and lasting value /
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Relationship marketing for competitive advantage = winning and keeping customers /
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Call center savvy = how to position your call center for the business challenges of the 21st century /
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The Arthur Andersen guide to talking with your customers = what they will tell you about your business (when you ask the right questions) /
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Value-based marketing for bottom-line success = 5 steps to creating customer value /
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Researching customer satisfaction & loyalty = how to find out what people really think /
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The best service is no service : = how to liberate your customers from customer service, keep them happy, and control costs /
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Organizational behavior : = improving performance and commitment in the workplace /
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Customer centered growth : : = five proven strategies for building competitive advantage /
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Making meaning : = how successful businesses deliver meaningful customer experiences /
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Excellence every day = make the daily choice-- inspire your employees and amaze your customers /
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User unfriendly = consumer struggles with personal technologies, fromclocks and sewing machines to cars and computers /
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The perception of quality = mapping product and service quality to consumer perceptions /
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Empowering brands with customer integration = classification, benefits and success factors /
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The lean product playbook = how to innovate with minimum viable products and rapid customer feedback /
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Service-Ability = create a customer centric culture and achieve competitive advantage /
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Sustainable customer experience design : = co-creating experiences in events, tourism and hospitality /
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The power to predict = how real-time businesses anticipate customer needs, create opportunities, and beat the competition /
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Field service management : = an integrated approach to increasing customer satisfaction /
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The second century = reconnecting customer and value chain through build-to-order : moving beyond mass and lean production in the auto industry /
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ValueSpace = winning the battle for market leadership : lessons from the world's most admired companies /
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Sell the brand first : = how to sell your brand and create lasting customer loyalty /
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Integrating E-business models for government solutions : = citizen-centric service oriented methodologies and processes /
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The influence of culture and personality on customer satisfaction = an empirical analysis across countries /
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