服務補救
Overview
| Works: | 10 works in 1 publications in 1 languages | |
|---|---|---|
Titles
服務失誤之補救效益與補救矛盾現象之探討 = = The Studies of Recovery Effectiveness on Service Failures and Recovery Paradox /
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(Language materials, printed)
顧客滿意失驗下之轉換意圖前置因素之研究 = = The Study of the Antecedents of Switching Intention under Discomfirmations of Customer Satisfaction /
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(Language materials, printed)
團體旅遊服務品質、服務補救、顧客滿意度與忠誠度關係之研究 = = A study on the relationships among service quality, service recovery, customer satisfaction and loyalty in group package tour /
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(Language materials, printed)
國際觀光旅館顧客忠誠度之研究 = = The Study of Customer Loyalty : An Empirical Study of an International Hotel in Hualien : 以花蓮某國際觀光旅館為例 /
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(Language materials, printed)
網路購物服務補救對知覺公平、滿意度與再購意圖關係研究-聲譽為調節變數 = = The Relationships Among Service Recovery, Perceived Justice, Satisfaction, and Repurchase Intention in Online Shopping- Reputation as Moderator /
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(Language materials, printed)
Subjects