服務接觸
概要
| 作品: | 11 作品在 4 項出版品 4 種語言 | |
|---|---|---|
書目資訊
顧客正面情感與服務關係影響因素之研究─以花蓮地區飯店餐廳為例 = = Factors Affecting Customer Positive Emotion and Service Relation-Restaurants in Hotel as Examples /
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員工誘發的奧客？連結第一線員工情緒發洩與顧客不當行為之探討 = = Induced dysfunctional customer ? linking an employee’s venting and dysfunctional customer behavior /
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顧客旅程地圖的建構 : = 以顧客在腳底按摩店的服務體驗為例 = Constructing a customer journey map - An Example of customer experience at foot massage shops /
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觀光工廠顧客知覺真實性與顧客反應間關係之研究 = = A Study on the Relationship between Customer Perceived Authenticity and Customer Responses in Tourism Factory /
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