有效顧客旅程

服務業有效顧客旅程、關係品質與顧客反應間關係之研究 = = A Study on the relationships between effective customer journey design、relationship quality and customer responses in the service / by: (Language materials, printed)

Customer citizenship behavior

有效顧客旅程

體驗價值

顧客公民行為

顧客忠誠度

Efficient customer journey

關係品質

Customer loyalty

Experience value

Relationship quality