顧客滿意度

探討銀行業導入顧客關係管理對顧客忠誠度之影響 = = The Effects of Introducing Customer Relationship Management to Banking Industry on Customer Loyalty : An Empirical Study of Internet Bank : 以網路銀行為例 / by: (書目-語言資料,印刷品)

內部服務品質對外部服務品質影響之探討 = = A Study of the Effect of Internal Service Quality on External Service Quality : Banking Industry as an Example : 以銀行業為例 / by: (書目-語言資料,印刷品)

百貨公司服務品質、顧客滿意度、顧客忠誠度與消費者生活型態關係之研究 = = The Study of the Relationship between Service Quality, Customer Satisfaction, Customer Loyalty and Customer Life Style of Department Store in Taipei : 以台北市地區為例 / by: (書目-語言資料,印刷品)

以Kano的二維品質模式探討數位相機使用者滿意度之研究 / by: (書目-語言資料,印刷品)

探討中國大陸台商條碼產業顧客滿意度 = = The Study of Customer Satisfaction of Taiwanese Barcode Industry in China / by: (書目-語言資料,印刷品)

網路銀行客戶滿意度、忠誠度調查之實証研究 = = A Study of the Effect of Customer's Satisfaction and Customer's Loyalty on E-Banking : Fubon Bank as an Example : 以富邦銀行為例 / by: (書目-語言資料,印刷品)

顧客導向、服務品質、顧客價值與顧客滿意度之關聯性研究 = = The research aimed to the relationship among consumer orientation, service quality, consumer value and consumer satisfaction : Take the International tourist hotels in Hualien for example : 以花蓮地區國際觀光旅館為例 / by: (書目-語言資料,印刷品)

運用線性結構模式探討網路商店之服務品質、顧客滿意度、顧客忠誠度與消費者特性關係之研究 / by: (書目-語言資料,印刷品)

運用線性結構模式探討行動通信業者客服中心忠誠度之研究 = = Applying Linear Structural Equation Models to Study the Customer Loyalty of Mobile Telecommunicatuon Call Center / by: (書目-語言資料,印刷品)

影響國內航線顧客忠誠度之相關探討 = = The Study of Influence Customer Loyalty in Domestic Airlines / by: (書目-語言資料,印刷品)

影響北臺灣大樓住戶消防工程設備品牌權益關係之研究 = = The Study of Affecting Factors of Fire Control Constructions and Equipments in Northern Taiwan / by: (書目-語言資料,印刷品)

影響台灣地區遊客對香港迪士尼樂園顧客忠誠度關係之研究 = = The Study of the Effects to Customer Loyalty in Taiwan of Hong Kong Disneyland / by: (書目-語言資料,印刷品)

探討軍事工程服務品質與顧客滿意度關係 = = An in-Depth Discussion of Relationship between The Service Quality of Army Construction and Customer Satisfaction : An Empirical Study of the Eastern Air Force Base of ROC : 以東部空軍基地為例 / by: (書目-語言資料,印刷品)

國外旅行團顧客相容性前因後果的探討 = = A study of customer compatibility and its antecedents and consequence in overseas travelling groups / by: (書目-語言資料,印刷品)

電信網路業之服務品質、顧客滿意度與顧客忠誠度關係之研究 = = The Research of Relationship among Service Quality, Customer Satisfaction, and Customer Loyalty in Telecommunication & ISP Business : An Empirical Study of Individual Subscribers Marketin Taiwan : 以台灣個人用戶市場為例 / by: (書目-語言資料,印刷品)

觀光休閒旅館之消費者體驗研究 = = The research of consumer experience by the recreation hotels / by: (書目-語言資料,印刷品)

「顧客－公司認同」及其影響因素之探討 = = A Study on the Customer-Company Identification and Its Antecedents : Customers of the Department Stores in Taipei City as Example : 以台北市百貨公司的顧客為例 / by: (書目-語言資料,印刷品)

運用結構方程模式探討銷售人員特質、品牌權益、知覺風險、顧客滿意度、關係品質與顧客忠誠度之影響 = = Applying Structural Equation Model to Study the Influence of Personality Characteristics, Brand Equity, Preceived Risk, Customer Satisfaction, Relationship Quality and Customer Loyalty : An Empirical Study of VIP Wealth Management in Taiwan' Banks : 以台灣銀行業貴賓理財為例 / by: (書目-語言資料,印刷品)

服務失誤類型與服務補救對顧客滿意度之研究 : = 以花蓮地區國際觀光飯店為例 / by: (書目-語言資料,印刷品)

新聞電子報之服務品質衡量 = = The Service Quality Research of Electronic Newspaper / by: (書目-語言資料,印刷品)

服務業中顧客參與、情緒和滿意度間關係之研究 = = A Study for the Relationship among Customer Participation, Emotion and Satisfactory : An Example of Amusement parks : 主題樂園為例 / by: (書目-語言資料,印刷品)

加油站複合商店之研究 = = The Research on Multi-Convenience Stores of Gas Station : Take the Regular Chain G-Stores of Chinese Petroleum Corporation in Taoyuan County for example : 以桃園地區中油直營站為例 / by: (書目-語言資料,印刷品)

監獄接見服務品質滿意度之探討 = = The Study of Service Quality of Reception for Prison : An Empirical Study in Taoyuang Country Prison : 以桃園區監獄為例 / by: (書目-語言資料,印刷品)

「原住民新聞雜誌」服務品質之研究 = = An Empirical Study of Aboriginal News Magazine's Service Quality : The Perspective of Aboriginal Audience as An Example : 以原住民閱聽人觀點為例 / by: (書目-語言資料,印刷品)

運用結構方程模式探討品牌權益、服務品質、顧客滿意度、關係品質與顧客忠誠度之關係 = = Applying Structural Equation Modeling to Study the Relationship among Brand Equity, Service Quality, Customer Satisfaction, Relationship Quality, and Customer Loyalty : An Empirical Study of Petrol Stations in Taoyuan : 以桃園縣加油站為例 / by: (書目-語言資料,印刷品)

運用結構方程模式探討咖啡連鎖店服務品質、感受價值、品牌權益、顧客滿意度、顧客忠誠度關係之研究 = = Applying Structural Equation Modeling to Study the Relationship among Service Quality, perceived value, Brand Equity, Customer Satisfaction, and Customer Loyalty : An Empirical Study of chain coffee shop in Taipei : 以台北市咖啡連鎖店為例 / by: (書目-語言資料,印刷品)

運用結構方程模式探討服務品質、顧客滿意度、品牌權益、關係品質與顧客忠誠度之關係 = = Applying Structural Equation Model to Study the Influence of Service Quality, Customer Satisfaction, Brand Equity, Relationship Quality and Customer Loyalty : An Empirical Study of Preschool Education in Taoyuan : 以桃園縣幼教業為例 / by: (書目-語言資料,印刷品)

顧客自發行為影響模式之探討 = = The study of Customer Voluntary performance model : An Empirical Study of Banking Industry in Taiwan : 以台灣銀行業財富管理部門為例 / by: (書目-語言資料,印刷品)

運用結構方程模式探討產品品質、服務品質、顧客滿意度、商店形象與顧客忠誠度之關係 = = Applying Structural Equation Model to Study the Influence of Product Quality, Service Quality, Customer Satisfaction, Store Image and Customer Loyalty : An Empirical Study of Coffee Industy in Taiwan : 以咖啡連鎖店為例 / by: (書目-語言資料,印刷品)

民宿顧客忠誠度之研究 = = The Study of Home Stay Consumer Loyalty in Hualien County : 以花蓮地區為例 / by: (書目-語言資料,印刷品)

影響網路顧客價格容忍度因素之探討 = = The Study of Influencing Factors on Price Tolerance of Internet Customers / by: (書目-語言資料,印刷品)

服務接觸要素對「顧客－公司認同」之影響 = = The Influences of Service Encounter Factors on Customer-Company Identification : Taking the Customers of the Hotel in Hualien Country for Example : 以花蓮縣飯店的顧客為例 / by: (書目-語言資料,印刷品)

美容沙龍業之顧客忠誠度分析 = = The Study of the Customer Loyalty for the Beauty Saloon Industry / by: (書目-語言資料,印刷品)

影響壽險業臨櫃客服中心顧客滿意因素之研究 = = The Study of Influence Factors of Customer Satisfaction in the Life Insurance Walk-in Customer Service Center / by: (書目-語言資料,印刷品)

美語雜誌消費者顧客忠誠度之研究 = = The Study of Customer Loyalty for English Magazine Consumers / by: (書目-語言資料,印刷品)

探討國內ERP使用者之顧客忠誠度 = = The Study of Customer Loyalty of ERP Users in Taiwan / by: (書目-語言資料,印刷品)

影響加油站顧客忠誠度因素之探討 = = The Impact Factors on Customer Loyalty in Retail Gas Industry : An Empirical Study of Service Stations in Taipei Metropolitan : 以台北地區加油站為例 / by: (書目-語言資料,印刷品)

影響消費者購買銀行理財商品滿意度之研究 = = The Study of The Consumer's Satisfaction in Purchasing Banking Financial Products / by: (書目-語言資料,印刷品)

銀行信用卡業務顧客自發行為之研究 = = The Study of Customer Voluntary Performance on Credit Card Business / by: (書目-語言資料,印刷品)

影響第一線服務員工服務破壞行為意圖因素之探討 = = A Study on Sabotage Intention of Frontline Employees and its Antecedents in Tourist Industry : 以旅遊業為例 / by: (書目-語言資料,印刷品)

太魯閣國家公園遊客體驗價值之研究 = = The Research on Tourist Experiential Value in the Taroko National Park / by: (書目-語言資料,印刷品)

加盟業者品牌忠誠度之研究 = = The Study of Franchise Brand Loyalty : An Empirical Study of Real Estate Broker of Franchisers : 以不動產仲介經紀業連鎖加盟店為例 / by: (書目-語言資料,印刷品)

網路銀行之顧客滿意度及行為意圖研究 = = Study on the Relationship of Customer Satisfaction of Internet Bank and Behavioral Intention : A Domestic Bank as the Example : 以國內某銀行為例 / by: (書目-語言資料,印刷品)

顧客對顧客正向互動行為之探討 = = A Study of Customer to Customer Positive Interaction Behaviors : An Example of Theme Parks : 以主題樂園為例 / by: (書目-語言資料,印刷品)

臺北市活力工場健身會館服務品質、休閒運動滿意度及生活滿意度之實證研究 = = An empirical study on the service quality, leisure sport satisfaction and life satisfaction provided by the Taipei Gymlux Fitness Club / by: (書目-語言資料,印刷品)

空間氛圍對知覺價值、顧客滿意度、顧客忠誠度之影響 : = 以花蓮地區個性(特色)化咖啡店家為例 =The Influence of Atmosphere on Customer Perceived Value, Customer Satisfaction and Customer Loyalty-A case of Hualien specialty coffee shop / by: (書目-語言資料,印刷品)

服務創新與品牌真實性對顧客反應影響之研究 : = 以IKEA為例 = A study on the impacts of service innovation and brand authenticity on customers reaction–a case of IKEA / by: (書目-語言資料,印刷品)

運用線性結構模式探討服務品質、顧客滿意度、轉換成本與顧客忠誠度之關聯性 = = Applying Linear Structural Equation Models to Study the Influence of Service Quality, Customer Satisfaction and Switch Cost on Customer Loyalty : An Empirical Study of Taiwan Railway : 以台鐵東部幹線為例 / by: (書目-語言資料,印刷品)

運用線性結構模式探討共同基金投資績效、服務品質、顧客滿意度、品牌權益對顧客忠誠度之影響 = = Applying Linear Structure Equation to discuss the influence of investment performance,service quality, customer satisfaction, and brand equity on customer loyalty in mutual fund / by: (書目-語言資料,印刷品)

財富管理顧客忠誠度之探討 = = An In-Depth Discussion of Customer Loyalty in the Wealth Management : An Empirical Study of the Wealth Management Department at The International Commercial Bank of China : 以中國國際商業銀行財富管理部門為例 / by: (書目-語言資料,印刷品)

運用線性結構關係模式探討共同基金涉入程度、服務品質、投資績效、顧客滿意度、品牌權益、知覺風險對顧客忠誠度之影響 : = 以台灣投資信託產業貴賓級客戶為例 / by: (書目-語言資料,印刷品)

大客戶不如好客戶 : = 抓住讓你賺錢的關鍵顧客 / by: (書目-語言資料,印刷品)

旅遊顧客相容性與滿意度關係之研究 = = The Study of the Relationships between Customer Compatibility and Satisfaction for Tourism / by: (書目-語言資料,印刷品)

消費者品牌評估的多重參照效果 = = Multiple Reference Effects in Consumer Brand Evaluations / by: (書目-語言資料,印刷品)

零售業顧客間正向互動行為之探討 = = A Study of Positive Interaction Behavior between Customers in Retailing / by: (書目-語言資料,印刷品)

服務接觸、體驗價值、顧客滿意度關聯性之研究 = = A Research on the Relationship Among Service Encounter Factors, Experiential Value and Customer Satisfaction : The Penghu Bed and Breakfast as an Example : 以澎湖民宿業為例 / by: (書目-語言資料,印刷品)

影響主題餐廳再購意願與價格容忍度相關因素之探討 = = A Study of Determinants on Repurchase Intentions and Price Tolerance of Theme Restaurants / by: (書目-語言資料,印刷品)

客戶策略完全成功手冊 : = 不能不知的十大致命迷思與十大關鍵抉擇 / by: (書目-語言資料,印刷品)

網路線上學習之顧客滿意度及使用意圖研究 = = A study on the customer satisfaction and using intention of e-learning / by: (書目-語言資料,印刷品)

旅遊網站持續使用意圖之研究 = = A study on the continuous using intention of traveling website / by: (書目-語言資料,印刷品)

定價思考術 / by: (書目-語言資料,印刷品)

探討服務品質對於行動通訊業者之顧客忠誠度的影響程度 / by: (書目-語言資料,印刷品)

新大眾市場行銷 / by: (書目-語言資料,印刷品)

業務員要像魔術師 : = 瞬間洞悉顧客心理,秒殺成交的冷讀銷售術 / by: (書目-語言資料,印刷品)

啦啦隊魔力兵團 : = 創造星期一真好!的工作幸福力 / by: (書目-語言資料,印刷品)

服務人員情緒表現、顧客情感與滿意度間關係之研究-以台北市連鎖西式餐廳為例 = = A Study for the Relationship among the Employee Display of Emotion, Customer Affect and Satisfaction-An Example of Chain Restaurant in Taipei / by: (書目-語言資料,印刷品)

服務業中顧客參與、顧客價值和滿意度間關係之研究-以台灣地區飯店業為例 = = A Study on the Relationship among Customer Participation, Customer Value and Satisfaction in Service- Hotel Industry in Taiwan as Example / by: (書目-語言資料,印刷品)

第一線服務業員工服務破壞行為前因後果之研究-以飯店業為例 = = A Study on Sabotage Behavior of Frontline Employees and its Antecedents and Outcomes- An Example of Hotel Industry / by: (書目-語言資料,印刷品)

車險產業之服務品質、顧客滿意度與再購意願關係之研究 = = A Study on the Relationship among Service Quality , Customer Satisfaction and Repurchase Intention In Vehicles Insurance Industury: Price sensitivity as a Moderator : 以價格敏感度為調節變數 / by: (書目-語言資料,印刷品)

影響托兒所顧客忠誠度之因素分析 = = Analysis the Factor of Affecting Customer Loyalty at the Preschool: A case of the Public Preschool and the Privatized Public Preschool in Hualien County : 以花蓮縣公立托兒所與公辦民營托兒所為例 / by: (書目-語言資料,印刷品)

金門觀光旅客消費、動向與滿意度調查研究 / . I by: (書目-語言資料,印刷品)

議題致勝 : = 顧客不管但企業必須做對的九件事 / by: (書目-語言資料,印刷品)

臺北市市民運動中心滿意度指標暨量表建構之研究 = = Developing a customer satisfaction index and a scale for public sports centers in Taipei City / by: (書目-語言資料,印刷品)

深入Apple直營門市 : = 一生中一定要體驗一次的蘋果經驗 / by: (書目-語言資料,印刷品)

原來,使用者才是老大 / by: (書目-語言資料,印刷品)

像滿足情人那樣滿足顧客 : = 品牌背後的秘密 / by: (書目-語言資料,印刷品)

最極致的服務最賺錢 : = 麗池卡登.寶格麗.迪士尼都知道,服務要有人情味,讓顧客有回家的感覺 / by: (書目-語言資料,印刷品)

金門觀光旅客消費.動向與滿意度調查之十年趨勢研究 = = Trend analysis of visitors to Kinmen expenditure. travel characteristics and satisfactions during pass ten years / by: (書目-語言資料,印刷品)

像滿足情人那樣滿足顧客 = 品牌背後的秘密 = To satisfy the customer as to satisfy the lover / by: (書目-電子資源)

服務環境知覺、服務人員表現、顧客價值與顧客反應間關係之研究 : = 以台灣東部長期照護機構為例 = Research on the Relationship Among Service Environment Perception, Service Staff Performance, Customer Value and Customer Response - Investigation of Long-term Care Facilities in Eastern Taiwan / by: (書目-語言資料,印刷品)

服務品質、顧客滿意度與顧客忠誠度之研究 : = 以醫療業為例 = An Empirical Study of the Relationships of Service Quality, Customer Satisfaction and Customer Loyalty : The Case of Medical Service Industry / by: (書目-語言資料,印刷品)

服務品質、顧客滿意與顧客忠誠類型關係之研究 : = 以美崙觀光酒廠為例 = Study on the Relations among Service Quality, Customer Satisfaction and Customer Loyalty Types : Using Hualien Distillery as an Example / by: (書目-語言資料,印刷品)

觀光工廠顧客知覺真實性與顧客反應間關係之研究 = = A Study on the Relationship between Customer Perceived Authenticity and Customer Responses in Tourism Factory / by: (書目-語言資料,印刷品)

團體旅遊服務品質、服務補救、顧客滿意度與忠誠度關係之研究 = = A study on the relationships among service quality, service recovery, customer satisfaction and loyalty in group package tour / by: (書目-語言資料,印刷品)

顧客真實性知覺與再購意願間關係之研究 : = 以原住民文創商品為例 = A study on the relationship between customer's authenticity perception and repurchase intention - aboriginal culture and creative product as an example / by: (書目-語言資料,印刷品)

原住民部落遊客真實性體驗之研究 : = 以秀林鄉太魯閣族感恩祭為例 = A study on the authenticity experience of aboriginal tribe tourists - take the thanksgiving ceremony of Taroko in Xiulin township as an example / by: (書目-語言資料,印刷品)

看得見的經驗 : = 創造價值,從圖表開始 / by: (書目-語言資料,印刷品)

探討動物醫院之服務品質及專業程度對飼主滿意度的影響 : = 以寵物疾病嚴重程度為調節變項 = Exploring the influence of service quality and professionalism of animal hospitals on breeder satisfaction - Pet disease severity as the moderator / by: (書目-語言資料,印刷品)

產品品質、知覺價值、價格敏感度與再購意願關聯性之研究 : = 安全鞋專賣店為例 = Studies on the relationships of product quality, perceived value, price sensitivity under the repurchase intention : safety shoes store as an example / by: (書目-語言資料,印刷品)

油品市場之競爭與顧客關係探討 : = 以中油與台塑為例 / by: (書目-語言資料,印刷品)

抱怨力量大 / by: (書目-語言資料,印刷品)

深入Apple直營門市 = 一生中一定要體驗一次的蘋果經驗 / by: (書目-電子資源)

圖解超高效客訴處理術 / by: (書目-語言資料,印刷品)

內部服務品質對顧客滿意度影響之探討 = = A Study of the effect of internal service quality to customer satisfaction : An Empirical study of eastern local tax administration : 以東部地區地方稅務機關為例 / by: (書目-語言資料,印刷品)

連鎖咖啡廳「顧客－公司認同」之研究 = = A Study on Customer-Company Identification in Chain Coffee Shop. / by: (書目-語言資料,印刷品)

沈浸前因與沈浸體驗對顧客滿意度之影響─以溯溪活動為例 = = The Influence of Flow Antecedents and Flow Experience on Customer Satisfaction─ An Example of River Tracing / by: (書目-語言資料,印刷品)

顧客正面情感與服務關係影響因素之研究─以花蓮地區飯店餐廳為例 = = Factors Affecting Customer Positive Emotion and Service Relation-Restaurants in Hotel as Examples / by: (書目-語言資料,印刷品)

影響第一線服務業員工服務破壞行為因素之探討─以主題樂園為例 = = A Study on Sabotage Behavior of Frontline Employees and its Antecedents in Theme Park / by: (書目-語言資料,印刷品)

服務品質與專業能力對顧客忠誠度之影響－以基層醫療院所為例 = = The influence of Service Quality and Professional competence TO Customer Loyalty － The Case of Clinics / by: (書目-語言資料,印刷品)

服務接觸要素對顧客價值、顧客滿意度與顧客忠誠度之影響 = = The Effects of service contact factor on customer value, customer satisfaction and customer satisfaction and customer loyalty - dramaturgical theory perspective : 劇場理論之觀點 / by: (書目-語言資料,印刷品)

購物網站再惠顧意圖影響因素之研究 = = A study on the influence factors for re-visiting online shop / by: (書目-語言資料,印刷品)