Customer services.
Overview
| Works: | 154 works in 31 publications in 31 languages | |
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Titles
Firing on all cylinders : = the service/quality system for high-powered corporate performance /
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Customer retention : = an integrated process for keeping your best customers /
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Delivering quality service : = balancing customer perceptions and expectations /
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Synchroservice! : = the innovative way to build a dynasty of customers /
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What do your customers really want? : = here's a sure-fire way to find out /
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Customer service : = career success through customer satisfaction /
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Delivering customer service : = how to win a competitive edge through managing customer relationships successfully /
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Service management and marketing : = a customer relationship management approach /
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The innovator's dilemma : = the revolutionary book that will change the way you do business /
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Turning lost customers into gold = --and the art of achieving zero defections /
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The experience economy : = work is theatre & every business a stage /
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Great customer connections : = simple psychological techniques that guarantee exceptional service /
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The customer service activity book : = 50 activities for inspiring exceptional service /
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The brave new service strategy : = aligning customer relationships, market strategies, and business structures /
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Driving customer equity : = how customer lifetime value is reshaping corporate strategy /
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Service management and marketing : = customer management in service competition /
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Super service = seven keys to delivering great customer service even when you don't feel like it : even when they don't deserve it /
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50 powerful ways to win new customers = fast, simple, inexpensive, profitable, and proven ideas you can use starting today! /
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Just say yes! = extreme customer service-- How to give it! How to get it! /
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Relationship marketing for competitive advantage = winning and keeping customers /
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The Arthur Andersen guide to talking with your customers = what they will tell you about your business (when you ask the right questions) /
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The buzz = 50 little things that make a big difference to delivering world-class customer service /
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Global call centers = achieving outstanding customer service across cultures & time zones /
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Key account management in financial services = tools and techniques for building strong relationships with major clients /
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The ten demandments = rules to live by in the age of the demanding consumer /
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Perfect phrases for customer service = hundreds of tools, techniques, and scripts for handling any situation /
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Living supply chains : = how to mobilize the enterprise around delivering what your customers want /
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Services marketing : = integrating customer focus across the firm /
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The discipline of market leaders : = choose your customers, narrow your focus, dominate your market /
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The multichannel challenge : = integrating customer experiences for profit /
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Innovative quick response programs in logistics and supply chain management
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Customer service intelligence = perspectives for human resources and training /
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Integrating performance and budgets : = the budget office of tomorrow /
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Using information to develop a culture of customer centricity = customer centricity, analytics, and information utilization /
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You've been framed = how to reframe your wealth management business and renew client relationships /
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Exploring omnichannel retailing = common expectations and diverse realities /
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The reign of the customer = customer-centric approaches to improving satisfaction /
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Servitization strategy = delivering customer-centric outcomes through business model innovation /
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Relationship marketing : = successful strategies for the age of the customer /
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Service selling : = a guide to increasing sales and profits in consumer financial services /
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Service quality in tourism : = measurement methods and empirical analysis /
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The Innovator's dilemma : = when new technologies cause great firms to fail /
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Services marketing : = integrating customer focus across the firm /
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Killer customer care : = how to provide five star service that will double and triple your profits /
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Total access : = giving customers what they want in an anytime, anywhere world /
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The innovator's solution : = creating and sustaining successful growth /
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Executive's guide to knowledge management : = the last competitive advantage /
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The Northbound train = finding the purpose, setting the direction, shaping the destiny of your organization /
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Knock your socks off answers = solving customer nightmares & soothing nightmare customers /
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Customer service training 101 : = quick and easy techniques that get great results /
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Secret service : = hidden systems that deliver unforgettable customer service /
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Delivering customer service = a practical guide to managing successful customer relationships /
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The brave new service strategy = aligning customer relationships, market strategies, and business structures /
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The customer-centered enterprise = how IBM and other world-class companies achieve extraordinary results by putting customers first /
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A complaint is a gift = using customer feedback as a strategic tool /
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The innovator's dilemma = when new technologies cause great firms to fail /
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IMC, the next generation = five steps for delivering value and measuring returns using marketing communication /
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Strategic customer planning = how to develop and implement a strategic account plan /
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Deliver outstanding customer service = gain and retain customers and stay ahead of the competition /
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Total access = giving customers what they want in an anytime, anywhere world /
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Performance Research Associates' Delivering knock your socks off service
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The service pro = creating better, faster, and different customer experiences /
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Excuses, excuses, excuses -- = for not delivering excellent customer service - and what should happen! /
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Information disparity = research and measurement challenges in an interconnected world /
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The future of competition : = co-creating unique value with customers /
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Excellence every day = make the daily choice-- inspire your employees and amaze your customers /
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The evolution of integrated marketing communications : = the customer-driven marketplace /
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Implementation and integration of information systems in the service sector
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Handbook of research on demand-driven web services : = theory, technologies, and applications /
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Long term warranty and after sales service = concept, policies and cost models /
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Delivering effective social customer service = how to redefine the way you manage customer experience and your corporate reputation /
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The experience = the 5 principles of Disney service and relationship excellence /
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Design like Apple = seven principles for creating insanely great products, services, and experiences /
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Service-Ability = create a customer centric culture and achieve competitive advantage /
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Strategic customer service = managing the customer experience to increase positive word of mouth, build loyalty, and maximize profits /
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Services marketing : = integrating customer focus across the firm /
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Hedonism, utilitarianism, and consumer behavior = exploring the consequences of customer orientation /
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Managing customer-contact service employees by implementing transformational leadership.
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Customer success management = helping business customers achieve their goals /
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The Brandpromise = how Costco, Ketel One, Make-a-wish, Tourism Vancouver, and other leading brands make and keep the promise that guarantees success! /
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The power to predict = how real-time businesses anticipate customer needs, create opportunities, and beat the competition /
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Care packages for your customers = an idea a week to enhance customer service /
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The new gold standard = 5 leadership principles for creating a legendary customer experience courtesy of the Ritz-Carlton Hotel Company /
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How you do-- what you do = create service excellence that wins clients for life /
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Service Innovation = How to Go from Customer Needs to Breakthrough Services /
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Handbook of research on the interplay between service quality and customer delight
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